Refund policy

All returns must be pre-authorized by Piano Forte Supply. Items returned for credit or claims for damaged merchandise will be accepted if they are returned within 30 days of customer receipt, are from our regular stock, and are in a sale-able and unused condition. All products must be shipped at customer’s expense in the original packaging, along with any hardware and instructions. A 20% restocking charge will be applied for any product returned to us which was not a result of our shipping error.  Unless defective, the following items are not returnable: special orders, custom made products, material cut to order, books/DVDs. All returned shipments must be insured by the sender and declared as “returned goods – no commercial value” on Customs forms. Return shipping only by USPS or Canada Post – no UPS or Fedex. Piano Forte Supply is not responsible for returned items damaged or lost in transit or for international taxes and duties.  Only the value of the goods shall be taken into consideration – no refunds of shipping costs in either direction. No returns on clearance sale, special orders or items sold at a reduced price. All sales to addresses or clients outside of the USA and Canada are final – no returns.